Samsung Galaxy S20 5G Dual-SIM SM-G9810 – Support Forum

Samsung Box seal [Samsung Galaxy S20 5G Dual-SIM SM-G9810 - 321875]

  • areeb
  • Posts: 6
  • Join Date: 29 June 2020

Well, I ordered the phone, and below the Expansys seal- the Samsung seal was broken, any specific purpose?  

complain samsung customer care 

  • Derek_W Staff
  • Posts: 1439
  • Join Date: 30 November 2012
  • Location: Australia

We did mention about the seal in the product condition: "Most products come in sealed boxes. However, certain import devices must be opened and activated by our suppliers before they can be sold internationally, and in those cases the device may not be sealed."