About my order [ASUS Eee PC 701 Surf Back To School Offer - 158485]

In november 2007 i ordered an asus eee pc 4g.

Because there were some delivery problems (not enough stock) i have canceled my order.

It was 14 december that i gave my bank account information. Today it's 21 february and i still have got my money back!

 

I have send plenty of emails about this but most of the time i don't get an answer.

Are there other users who have had problems with getting there money back?

 

I really need my money and can't just keep waiting. 

It is illegal to withold a refund upon cancellation of the contract:

 http://www.ukecc.net/sub.asp?id=206

 

 

Hi Gryx, 1. Depending on which card you paid on alert either the bank or the respective card issuer, and tell them that the order was canceled and inquire if they can issue a charge back, putting the money on your card quite quickly, unless it was maestro or electron then go to step 2. 2. Call and speak to the financial director, (if you get a general Customer service agent ask for the manager and explain that you want the Financial Director) and politely elucidate to the FD the option of either putting the money back at his earliest convenience or you shall without further notice issue a County Court Summons for goods not received and charge interest 14 days elapsed from the date it was canceled by you at the bank of England's base rate and seek to claim all costs incurred with such an action, typically £45.00 for the issuance fee, and solicitors fees to a maximum of £300, which would only add to their burden. Worked for me as I used Solo so I couldn't get it from the financial institution as a charge back, and the FD was really sympathetic and helpful. Regards, Elliot.

gryx,

Just looked at your order history, the refund was issued two days ago so should show in your account today or tomorrow. 

And it does look like we owe you an apology for the delay in refunding you.

This is not normally how refunds are handled.  

I don't know why it has taken so long to act on , but I will look into it.

 

 

Yoni,
eXpansys Product Support,
Forum Search

Finally, it was the third time that they would pay and now they did it. Not a great service at all!

And the Belgian office doesn't exist so don't place it on your website. My letter sent by registered post came back. 

Agian, sorry for how this was handeld, it is not the norm.  

Yoni,
eXpansys Product Support,
Forum Search

Yoni,

Whilst I apreaciate what you say in your message, it seems to be the norm sometimes that cutomers either don't get return calls when promised, refunds in a timely manner, wrong replacement parts being sent, testing not completed as per information provided, we put or trust in yourselves as a supplier and it would be nice if that trust was not abused, which on occasion it feels like it is and on a previous dealing which I had felt the same way as gryx about a refund, surley Expansys managers must feel ashamed in some way to see that there are people who have to consider drasic action to get money returned I know when I spoke to your FD over my problem he was concerned  to learn of the issue.

I dont expect a response to this but I do feel that this situation and some other threads that you have commented on should serve as a trainnig issues and should not be left without encomberance, Expansys should acknowledge and act on feedback and also I don't think it would be too much for Expansys to express your apology in a tangable form or give a good will gesture for such incodents as Gry's, money has been earning interest in your bank for quite some time on this particular issue, and it's not due to lack of communication on his part, if as he states he has spent money and time sending registered letters to your french office only to be returned undeliverable, and calling your offices on nemerous occasions.

Elliot.

Apparently, lousy service is the norm at expansys. I sent back my EEE for repair. That was in mid-March. It is now the 1st of August, and I STILL don't have it back. I've even sent expansys an e-mail saying of I didn't hear by 5:00 p.m. on Thursday (31 July), I would take further action.  So expansys will be getting a solicitor's letter.  I don't care who's actually repairing the computer, expansys is who I'm dealing with, and expansys should take the responsibility for keeping me up to date on the repair of my computer, even if it's only to say, "Sorry, they haven't responded yet". And it isn't a major repair. The screen got broken.

I finally got a status update by "spamming" expansys' support desk. I sent the same e-mail every day - "Where's my computer?". I didn't get an actual quote for the repair until I suggested they pay for the repair themselves, just as compensation for the aggravation I've had. Oh, and that was not until JULY!!!! It took FOUR AND A HALF MONTHS to give me a QUOTE to repair my computer!!!! Just a quote!

I'll tell you right now, I am not waiting another four months to get it back. I want it back - repaired - NOW or I want a new one. I don't really care which.

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